Outage in IDEXX Laboratories

ezyVet, VetRadar, SmartFlow- New Zealand Toll‑Free (0800) Support Number Unavailable

Resolved Major

June 16, 2026 - Started 2 days ago - Lasted 1 day
Official incident page

Incident Report

Our NZ toll‑free support number (0800 399 838) is currently unavailable, and we are investigating this with our service provider. NZ customers trying to reach ezyVet, VetRadar, or SmartFlow support by phone can call 09 280 6210 for assistance in the meantime. We apologise for the disruption and will provide an update as soon as more information is available.

Components affected

IDEXX Laboratories ezyVet/ Vet Radar/ Smartflow Support Ticketing/Phone System

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 06/18/2026 09:09PM

Our NZ toll‑free support number (0800 399 838) is now working again for customers in New Zealand wanting to contact ezyVet, VetRadar, or SmartFlow support by phone.

Thank you for your patience while we worked with our service provider to resolve this issue.

INVESTIGATING 2 days ago - at 06/17/2026 05:58AM

Our NZ toll‑free support number (0800 399 838) is currently unavailable, and we are investigating this with our service provider. NZ customers trying to reach ezyVet, VetRadar, or SmartFlow support by phone can call 09 280 6210 for assistance in the meantime.

We apologise for the disruption and will provide an update as soon as more information is available.

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