Outage in Imagine Learning

Imagine Math and Math Facts - Rostering Sync Errors with Clever and Classlink

Resolved Minor
May 29, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Our team is actively investigating an issue impacting districts using Imagine Math and Math Facts Many rostering syncs using Clever or Classlink are not successful. We apologize for the inconvenience and will provide an update soon.
Components affected
Imagine Learning Imagine Math Facts Imagine Learning Imagine Math
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 05/30/2025 02:35PM

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

MONITORING about 2 months ago - at 05/30/2025 04:06AM

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

IDENTIFIED about 2 months ago - at 05/30/2025 02:32AM

The team continues to work on a solution. We will continue to update progress.

Your patience is appreciated.

INVESTIGATING about 2 months ago - at 05/29/2025 05:18PM

The team continues to work on a solution. We will continue to update progress.

Your patience is appreciated.

IDENTIFIED about 2 months ago - at 05/29/2025 03:02PM

Our team has identified the cause of the issue. The team is working on a solution.

We will continue to update progress.

INVESTIGATING about 2 months ago - at 05/29/2025 02:31PM

Our team is actively investigating an issue impacting districts using Imagine Math and Math Facts

Many rostering syncs using Clever or Classlink are not successful.

We apologize for the inconvenience and will provide an update soon.

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