Outage in Imagine Learning

Twig Science - Rostering Issues

Resolved Minor

November 13, 2025 - Started 4 months ago - Lasted about 23 hours
Official incident page

Incident Report

At this time, Clever and ClassLink Twig Science customers are unable to add new schools. Our team is actively working on a fix, which we expect to release within the next 24–48 hours. Twig Science self-rostering (CSV) customers are also unable to add new schools directly. However, they can reach out to their Account Executive, who can assist with adding the new schools on their behalf. Thank you for your patience and understanding.

Components affected

Imagine Learning Twig Science

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Latest Updates ( sorted recent to last )

IDENTIFIED 4 months ago - at 11/14/2025 02:31PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 11/13/2025 07:04PM

At this time, Clever and ClassLink Twig Science customers are unable to add new schools. Our team is actively working on a fix, which we expect to release within the next 24–48 hours.

Twig Science self-rostering (CSV) customers are also unable to add new schools directly. However, they can reach out to their Account Executive, who can assist with adding the new schools on their behalf.

Thank you for your patience and understanding.

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