Outage in Impact

General Platform Incident- Identified the Issue

Resolved Major
December 11, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue impacting navigation and access within the Advocate product. You may notice missing navigation items or be unable to access certain core pages. Our team has identified the root cause and is actively working to resolve the issue as quickly as possible. We will share updates as soon as they are available. Thank you for your patience.
Components affected
Impact Platform Web Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/11/2025 09:58PM

The Advocate product navigation and access disruptions have been resolved. We apologize for any inconvenience.

Should you continue to experience anything out of the ordinary, please try navigating to another page within Advocate before trying again. If you need help, our Customer Solutions team is happy to help (Need Help? > Tickets).

IDENTIFIED about 1 month ago - at 12/11/2025 07:11PM

We are currently experiencing an issue impacting navigation and access within the Advocate product. You may notice missing navigation items or be unable to access certain core pages. Our team has identified the root cause and is actively working to resolve the issue as quickly as possible. We will share updates as soon as they are available. Thank you for your patience.

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