Outage in Imperva Incapsula
[INC-1002] Johannesburg, South Africa (QRA) Data Center Issue
Resolved MajorIncident Report
Technical teams are investigating a potential issue in the Johannesburg, South Africa (QRA) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/27/2026 01:32PM
Some customer traffic being processed in Johannesburg, South Africa (QRA) PoP may have experienced higher than expected latency and packet loss due to an upstream provider issue, outside of the Thales Imperva Network.
Engineers bypassed two impacted circuits in order to remove them from production, resulting in stabilized traffic. Services are now stable. Additional details will be provided following a completed root cause analysis.
MONITORING
2 days ago - at 03/27/2026 12:32PM
A fix has been implemented, and the issue has been mitigated. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
2 days ago - at 03/27/2026 12:23PM
Technical teams are investigating a potential issue in the Johannesburg, South Africa (QRA) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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