Outage in Imperva

[INC-333] Attack Analytics Dashboard Issue

Resolved Minor
September 07, 2023 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We have discovered a potential service degradation, affecting the attack analytics data. The dashboard on the Homepage is not displaying data. Despite this issue, customers can continue to use the Imperva Management Portal to manage their accounts without interruption. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/07/2023 07:43PM

Service for Attack analytics data has remained stable and functioning normally and no data has been lost during this event. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.

IDENTIFIED over 1 year ago - at 09/07/2023 04:59PM

We continue to work with the provider on the resolution of the issue.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED over 1 year ago - at 09/07/2023 03:41PM

The issue has been identified as being related to a problem occurring with a 3rd party provider. We continue to work with the provider on the resolution of the issue.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING over 1 year ago - at 09/07/2023 03:40PM

The issue has been identified as being related to a problem occurring with a 3rd party provider. We continue to work with the provider on the resolution of the issue.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED over 1 year ago - at 09/07/2023 02:23PM

We have identified the source of the service degradation that is affecting the Attack analytics data. Despite this issue, customers can continue to use the Imperva Management Portal to manage their accounts without interruption. Technical teams are working on a mitigation. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING over 1 year ago - at 09/07/2023 01:49PM

We have discovered a potential service degradation, affecting the attack analytics data. The dashboard on the Homepage is not displaying data. Despite this issue, customers can continue to use the Imperva Management Portal to manage their accounts without interruption. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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