Outage in Imperva

[INC-791] Imperva Management Portal Cloud WAF Rule Management Issue

Resolved Minor
March 18, 2025 - Started 16 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF management rules are returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
Imperva Management Portal UI
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 03/18/2025 06:22PM

The incident has been resolved and normal service levels have been restored. We apologize for any inconvenience that this issue may have caused.

MONITORING 16 days ago - at 03/18/2025 05:54PM

Technical teams have performed remedial actions and the dashboard on the Cloud WAF Dashboards are now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system.

IDENTIFIED 16 days ago - at 03/18/2025 05:46PM

We have identified the source of the service degradation affecting the Imperva Management Portal. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

INVESTIGATING 16 days ago - at 03/18/2025 04:50PM

We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF management rules are returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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