Outage in Imperva

[INC-861] Data Center Issue in APAC and US regions

Resolved Minor
July 06, 2025 - Started about 19 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

Due to an issue with a third-party provider, Imperva is currently experiencing service degradation affecting a subset of PoPs in the APAC and US regions. As a result, some customers may be encountering intermittent packet loss and/or higher-than-expected latency. Our teams are actively working to resolve the issue and are closely monitoring the situation to ensure stability. We will provide further updates as more information becomes available In the event of a service disruption, the update will include potential impacts to any affected region.
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 07/06/2025 05:08PM

Continued monitoring confirms system stability. No further issues have been observed.

MONITORING about 14 hours ago - at 07/06/2025 01:14PM

We are continuing to monitor the health of the system following the earlier issue. All services remain stable, and no further anomalies have been detected. We will provide additional updates if anything changes.

MONITORING about 18 hours ago - at 07/06/2025 09:12AM

A fix has been implemented and we are currently monitoring the results.

IDENTIFIED about 19 hours ago - at 07/06/2025 08:35AM

Due to an issue with a third-party provider, Imperva is currently experiencing service degradation affecting a subset of PoPs in the APAC and US regions. As a result, some customers may be encountering intermittent packet loss and/or higher-than-expected latency. Our teams are actively working to resolve the issue and are closely monitoring the situation to ensure stability. We will provide further updates as more information becomes available

In the event of a service disruption, the update will include potential impacts to any affected region.

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