Outage in Incognia US

Risk API failing to evaluate some policies

Resolved Minor
September 13, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating the issue

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/13/2025 09:39PM

The incident started at 19:06 (UTC), at 20:11 a the majority of 5xx was mitigated and my 21:17 the incident was resolved.

MONITORING about 2 months ago - at 09/13/2025 09:14PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 09/13/2025 07:45PM

We are currently investigating the issue

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