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Outage in InfluxDB Cloud

Query Performance Degradation in Azure West Europe

Resolved Major
September 29, 2026 - Started about 2 months ago - Lasted 4 days
Official incident page

Incident Report

We are currently investigating an issue affecting query performance in Azure West Europe.
Components affected
InfluxDB Cloud API Queries

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/02/2026 06:17PM

We appreciate the continued patience while we worked through this incident.
We have been monitoring the previous fixes for the last 24 hours and all changes have responded well during sustained traffic. The region is stable and we are resolving this incident. An RCA is in progress and will be added to our status page as soon as its available.

MONITORING about 1 month ago - at 10/01/2026 08:13AM

The cluster remains stable, and we are continuing to monitor it.

MONITORING about 1 month ago - at 09/30/2026 05:16PM

We have increased isolation in the storage layer for the impacted region to provide greater amounts of resilience and to allow for faster recovery. We are continuing to investigate heightened memory consumption and page faults within the storage layer. Query success rates and response durations have returned to normal levels. We will continue work to increase the resiliency of this region over the next 24 hours and will carefully monitor for any increase in query latency.

MONITORING about 1 month ago - at 09/30/2026 02:24PM

Performance has returned to normal levels following an update. We will continue to monitor.

INVESTIGATING about 1 month ago - at 09/30/2026 01:44PM

We have made several recent changes to improve query performance and we continue to monitor the region closely.

INVESTIGATING about 1 month ago - at 09/30/2026 12:08PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/30/2026 10:49AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/30/2026 08:50AM

We are still having issues in the region, the engineering team is working on it.

IDENTIFIED about 1 month ago - at 09/30/2026 07:53AM

We have identified the issue and the team is actively working on implementing a fix.

MONITORING about 1 month ago - at 09/30/2026 07:34AM

We are working on resolving the ongoing intermittent query performance.

During peak usage periods, large or complex queries may run slower than normal.

Writes and data durability are not affected at this time.

We have deployed several improvements overnight and further changes are in progress.

MONITORING about 2 months ago - at 09/29/2026 11:31PM

Query performance remains stable, and we continue to monitor closely as traffic increases. We will continue to assess performance and provide updates.

MONITORING about 2 months ago - at 09/29/2026 06:33PM

Query performance remains stable, and we continue to monitor closely. Additional mitigation and stabilization work is ongoing.

MONITORING about 2 months ago - at 09/29/2026 04:39PM

Query performance has returned to normal levels. Planned stabilisation work is still ongoing, and we are monitoring closely.

IDENTIFIED about 2 months ago - at 09/29/2026 03:25PM

We are continuing work to remediate immediate query performance degradation, and investigating actions for a permanent fix.

IDENTIFIED about 2 months ago - at 09/29/2026 11:34AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 09/29/2026 09:09AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 09/29/2026 06:38AM

We are continuing to investigate this issue and will provide further updates as soon as available.

INVESTIGATING about 2 months ago - at 09/29/2026 05:28AM

We are currently investigating an issue affecting query performance in Azure West Europe.

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