Outage in Infoblox

DNS latency issue in California site

Resolved Minor
July 13, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue in California site where some customers may experience DNS latency when resolving queries using BloxOne Threat Defense Cloud. While we are investigating the root cause, the DNS traffic has been automatically re-routed to the nearest site without loss of service. We are working to fix the issue as soon as possible and will provide updates on the situation as we make progress. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/
Components affected
Infoblox DNS Resolution - US-West California, US
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/14/2023 12:17AM

This incident has been resolved.

MONITORING over 1 year ago - at 07/13/2023 11:10PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 07/13/2023 10:02PM

We have identified an issue in California site where some customers may experience DNS latency when resolving queries using BloxOne Threat Defense Cloud. While we are investigating the root cause, the DNS traffic has been automatically re-routed to the nearest site without loss of service.

We are working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

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