Outage in Ingenico WLOP

Service interruption with BCC and Banksys

Resolved Minor

March 28, 2026 - Started about 21 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We would like to inform you about an ongoing issue with BCC and Banksys transaction processing as from 03:00 CEST on 29/03/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

Components affected

Ingenico WLOP Worldline Ecommerce Payment Pages Ingenico WLOP Worldline e-Terminal Ingenico WLOP Worldline DirectLink API's Ingenico WLOP Direct Server to server API Ingenico WLOP Direct Client API Ingenico WLOP Direct Hosted Payment Pages Ingenico WLOP Worldline FlexCheckout Ingenico WLOP Direct Hosted Tokenization Pages Ingenico WLOP Worldline Batch transaction processing

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Latest Updates ( sorted recent to last )

RESOLVED about 20 hours ago - at 03/29/2026 03:57AM

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via BCC and Banksys on 29/03/2026 between 03:00 and 05:00 CEST.

We confirm that as of 05:00 CEST on 29/03/2026, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

IDENTIFIED about 21 hours ago - at 03/29/2026 03:02AM

We would like to inform you about an ongoing issue with BCC and Banksys transaction processing as from 03:00 CEST on 29/03/2026.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

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