Outage in injixo

Updates of Skills not showing in WFM

Resolved Minor
May 09, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption. When creating, updating or deleting skills in Plan/Configuration/Skills, the changes are not shown in WFM where skills can be assigned to activities or employees. We are working to identify the root cause and implement a solution. We will send an additional update as soon as we found the root cause.
Components affected
injixo WFM
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 05/09/2023 02:01PM

This incident has been resolved.

MONITORING about 2 years ago - at 05/09/2023 12:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 05/09/2023 07:39AM

We are currently experiencing a service disruption.

When creating, updating or deleting skills in Plan/Configuration/Skills, the changes are not shown in WFM where skills can be assigned to activities or employees.

We are working to identify the root cause and implement a solution.

We will send an additional update as soon as we found the root cause.

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