Outage in injixo

Real-Time/Intraday adherence issues

Resolved Minor
June 18, 2025 - Started 5 months ago - Lasted 1 day
Official incident page

Incident Report

We received multiple Tickets about faulty Real-Time Adherence data, especially agents being shown offline, and Intraday data not being updated correctly. We are currently investigating the issues.
Components affected
injixo Adherence

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/20/2025 11:31AM

This incident has been resolved, we are working on backfilling the data that might have been wrongly imported during the outage.

MONITORING 5 months ago - at 06/20/2025 08:14AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 06/18/2025 09:56PM

We received multiple Tickets about faulty Real-Time Adherence data, especially agents being shown offline, and Intraday data not being updated correctly.

We are currently investigating the issues.

Latest injixo outages

Forecast outage - 11 days ago
Delayed processing of agent status data - about 2 months ago
API Docs not available - 3 months ago
Lost access to time-off approval function or time-off period management. - 6 months ago
Reduced Database performance of Intraday Adherence - 7 months ago

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