Outage in InscribeAI

Document processing degraded latency, Help Center Outage

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 23 hours
Official incident page

Incident Report

These issues are due to the AWS outage and related side-effects. We are monitoring closely and will provide updates here.
Components affected
InscribeAI API

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/21/2025 07:36AM

AWS has resolved this issue now so we can move out of monitoring to resolved.

MONITORING 3 months ago - at 10/20/2025 08:33PM

Document processing statuses were not updating in the Inscribe app in the last 2 hours. UI users would have needed to refresh the page to see the latest statuses.

API users were unaffected.

All systems are operational as of 12:52 PM PT.

MONITORING 3 months ago - at 10/20/2025 03:38PM

We have not observed any further problems with our systems but are continuing to monitor.

MONITORING 3 months ago - at 10/20/2025 12:08PM

All of our services are operational but we are continuing to monitor until the upstream issues with AWS have satisfactory resolved.

MONITORING 3 months ago - at 10/20/2025 09:54AM

Doc Processing times recovered.
Help Center is back up.
We will stay monitoring until the AWS incident is marked as fully resolved.

MONITORING 3 months ago - at 10/20/2025 09:18AM

These issues are due to the AWS outage and related side-effects. We are monitoring closely and will provide updates here.

Latest InscribeAI outages

Document Processing Delays - 7 days ago
Inscribe's Trust Center website is down - about 2 months ago
API down, Document processing latency affected - 3 months ago
Document post processing failures (Third-Party Service Outage) - 5 months ago
Third-Party Service Outage - 5 months ago

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