Outage in InSided

[EU based communities] Issues with performance

Resolved Minor
November 20, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue related to performance issues in EU-based communities.
Components affected
InSided Status of our EMEA Community Infrastructure
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/20/2024 02:54PM

This incident has been resolved.
If you still experience any performance issues, please contact ccsupport@gainsight.com

IDENTIFIED 4 months ago - at 11/20/2024 02:19PM

We identified the root cause of the issue and we're currently deploying a fix.

INVESTIGATING 4 months ago - at 11/20/2024 01:30PM

We are investigating an issue related to performance issues in EU-based communities.

Latest InSided outages

[EU-based communities] Access issues in communities - about 2 months ago
Analytics Export functionality is not working - 2 months ago
API issues in US-based communities - 4 months ago
Increased platform email notifications - 5 months ago
US and EU Communities - Currently experiencing issues with community loading - 6 months ago

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