Outage in InSided
Issue with content creation and edits
Resolved MajorIncident Report
We are currently investigating an issue on some communities where content cannot be created or edited; either via the control administration area or sometimes from within the community destination pages.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/17/2025 01:49PM
This issue has been resolved - we traced the source of the issue to some database indexes that were lost when a subsequent database update wiped out these indexes. We estimate that only around 10% of customers had this issue happen to their community and the problem was certainly not widespread. Any left over issues please contact ccsupport@gainsight.com and we apologies for any inconvenience caused by this.
MONITORING
3 months ago - at 11/17/2025 12:20PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 11/17/2025 12:03PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 11/17/2025 09:07AM
We are currently investigating an issue on some communities where content cannot be created or edited; either via the control administration area or sometimes from within the community destination pages.
Latest InSided outages
Salesforce Connection Failure - 3 months ago
Custom community pages may not load properly - 3 months ago
Embedded Media Not Working - 4 months ago
US region degraded performance - 5 months ago
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