Outage in Instaclustr
403 Forbidden errors when accessing Cluster-Level Prometheus Monitoring Queries
Resolved MajorIncident Report
We are currently investigating an issue causing cluster level Prometheus monitoring query requests to be incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected. Our team is actively working to resolve the issue, and we apologise for any inconvenience caused.
The Management Console, Cluster Management API and Monitoring API are still operational.
We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Components affected
Instaclustr Monitoring APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/16/2026 09:48AM
This incident has been resolved.
MONITORING
7 days ago - at 07/16/2026 08:52AM
A fix is being rolled out and we are monitoring the results.
IDENTIFIED
7 days ago - at 07/16/2026 04:52AM
The issue has been identified, and our team is actively working on implementing a fix. Cluster-level Prometheus monitoring query requests are being incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected.
Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.
We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
IDENTIFIED
7 days ago - at 07/16/2026 04:34AM
We are currently investigating an issue causing cluster level Prometheus monitoring query requests to be incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected. Our team is actively working to resolve the issue, and we apologise for any inconvenience caused.
The Management Console, Cluster Management API and Monitoring API are still operational.
We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
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