Outage in Instaclustr

Provisioning Failures for Kafka-Connect & Cadence Clusters

Resolved Minor

July 21, 2026 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing issues with provisioning Kafka Connect & Cadence clusters into existing VPCs through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Components affected

Instaclustr Management Console Instaclustr Provisioning API

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 07/21/2026 08:56AM

This incident has been resolved.

MONITORING 2 days ago - at 07/21/2026 08:12AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 07/21/2026 05:25AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 07/21/2026 04:55AM

We are currently experiencing issues with provisioning Kafka Connect & Cadence clusters into existing VPCs through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused.

Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.

Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

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