Outage in Instana

Degregated Performance in US Red Region

Resolved Minor
January 25, 2023 - Started over 2 years ago - Lasted 7 days
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Instana End-User-Monitoring US Instana Ingress US Instana Processing US
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/01/2023 08:09PM

This incident has been resolved.

MONITORING over 2 years ago - at 01/28/2023 12:36AM

Tracing processing is operational. We will continue to monitor closely

MONITORING over 2 years ago - at 01/27/2023 09:48PM

We have restarted ingestion and are monitoring.

MONITORING over 2 years ago - at 01/27/2023 07:47PM

We are experiencing issues with trace data ingestion and queries. The Operations teams is working on fix.

MONITORING over 2 years ago - at 01/26/2023 11:20PM

We continue to investigate methods to improve performance

MONITORING over 2 years ago - at 01/26/2023 10:22PM

Operations is working on improving performance of trace processing

MONITORING over 2 years ago - at 01/26/2023 08:52PM

We are currently experiencing issues with trace data ingestion and queries.

MONITORING over 2 years ago - at 01/26/2023 02:11AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 01/26/2023 01:56AM

We are starting trace ingestion process.

IDENTIFIED over 2 years ago - at 01/26/2023 12:52AM

The recovery activity continues to show positive results. The operations team is monitoring progress.

IDENTIFIED over 2 years ago - at 01/25/2023 11:48PM

The corrective action continues and we are seeing positive results. It was necessary to stop trace ingestion in order allow recovery.

IDENTIFIED over 2 years ago - at 01/25/2023 10:45PM

We are taking corrective action to restore full service.

INVESTIGATING over 2 years ago - at 01/25/2023 10:03PM

We are currently investigating this issue.

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