Outage in Instapage

Delay on Lead Notifications emails.

Resolved Minor
May 24, 2024 - Started 9 months ago - Lasted 5 days
Official incident page

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Outage Details

We are currently experiencing 403 errors from our email system provider, causing emails to be stuck in a queue. Our team has identified the issue and is working on a solution. Please note that the emails are not lost; they will be sent, but there may be a delay. Thank you for your patience and understanding!
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/29/2024 09:16AM

We have processed all the queue of emails, and now everything is working and up to date.
We also started warming up a new email provider as a backup, but it will take a few weeks to handle the amount of emails we have. After that, we will be having multiple providers warmed up at all times in the future.

MONITORING 8 months ago - at 05/28/2024 05:52PM

The problem with our email provider has been fixed, and we have begun sending lead notifications successfully again.
Today, we are monitoring the situation, and tomorrow morning we will begin processing the queue of emails. Thank you for your patience while we worked to resolve this issue!

IDENTIFIED 8 months ago - at 05/27/2024 05:07PM

We are still waiting for an update from our email provider. The incident status remains unchanged, but we will update it accordingly once we have more information. We apologize for the inconvenience this ongoing issue may cause and appreciate your patience and understanding.

IDENTIFIED 9 months ago - at 05/24/2024 12:25PM

We switched to a backup email provider and transactional emails like password recovery and team invites are going out.
Lead notifications are still in the queue, as our email provider needs to complete some steps. We will update you as soon as we have some news. We appreciate your understanding!

IDENTIFIED 9 months ago - at 05/24/2024 07:32AM

We are currently experiencing 403 errors from our email system provider, causing emails to be stuck in a queue. Our team has identified the issue and is working on a solution.
Please note that the emails are not lost; they will be sent, but there may be a delay. Thank you for your patience and understanding!

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