Outage in InStride

Support Ticketing & Chat Service Disruption (External Cloud Outage)

Minor
October 20, 2025 - Started about 5 hours ago
Official incident page

Incident Report

IMPACTED SERVICES: Inbound support tickets, live chat support CAUSES: We are currently experiencing a disruption caused by an external third-party cloud infrastructure provider (Amazon Web Services) and the impact is outside our immediate infrastructure. WHAT'S BEING DONE: - Our engineering & operations teams are monitoring the cloud provider’s status and coordinating for updates. - Regular status updates will be provided here every 30 minutes (or as new information becomes available). As soon as systems are operational again we will suggest that you re-submit your support inquiry CUSTOMER IMPACT & GUIDANCE: - You may experience delays in submitting or receiving responses from our support team.
Components affected
InStride Vendor - LaunchDarkly Feature flag CDN InStride Platform InStride Vendor - AWS ecs-us-west-2

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 10/20/2025 10:13PM

We are beginning to see signs of overall recovery from our ticketing and chat providers. We're closely monitoring until they come back into full service.

MONITORING about 5 hours ago - at 10/20/2025 05:54PM

IMPACTED SERVICES: Inbound support tickets, live chat support

CAUSES: We are currently experiencing a disruption caused by an external third-party cloud infrastructure provider (Amazon Web Services) and the impact is outside our immediate infrastructure.

WHAT'S BEING DONE:
- Our engineering & operations teams are monitoring the cloud provider’s status and coordinating for updates.
- Regular status updates will be provided here every 30 minutes (or as new information becomes available). As soon as systems are operational again we will suggest that you re-submit your support inquiry

CUSTOMER IMPACT & GUIDANCE:
- You may experience delays in submitting or receiving responses from our support team.

MONITORING about 5 hours ago - at 10/20/2025 05:46PM

IMPACTED SERVICES: Inbound support tickets, live chat support

CAUSES: We are currently experiencing a disruption caused by an external third-party cloud infrastructure provider (Amazon Web Services) and the impact is outside our immediate infrastructure.

WHAT'S BEING DONE:
- Our engineering & operations teams are monitoring the cloud provider’s status and coordinating for updates.
- Regular status updates will be provided here every 30 minutes (or as new information becomes available). As soon as systems are operational again we will suggest that you re-submit your support inquiry

CUSTOMER IMPACT & GUIDANCE:
- You may experience delays in submitting or receiving responses from our support team.

MONITORING about 5 hours ago - at 10/20/2025 05:36PM

IMPACTED SERVICES: Inbound support tickets, live chat support

CAUSES: We are currently experiencing a disruption caused by an external third-party cloud infrastructure provider (Amazon Web Services) and the impact is outside our immediate infrastructure.

WHAT'S BEING DONE:
- Our engineering & operations teams are monitoring the cloud provider’s status and coordinating for updates.
- Regular status updates will be provided here every 30 minutes (or as new information becomes available). As soon as systems are operational again we will suggest that you re-submit your support inquiry

CUSTOMER IMPACT & GUIDANCE:
- You may experience delays in submitting or receiving responses from our support team.

Latest InStride outages

Partial Outage - 2 months ago
Degraded Performance - 5 months ago
Site Impacted - 5 months ago
Service Disruption - over 1 year ago
Service Disruption - almost 2 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook