Outage in Intapp, Inc.

Intapp DealCloud Degradation of Service EU Region Production and Sandbox

Resolved Minor
April 23, 2025 - Started 12 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing a service degradation of the Signature Extraction Service affecting our DealCloud solution in the EU region. Clients may experience limited to no new data in DQA grids, but users can process data that is already there (create new / update existing contacts, etc). Our team is actively investigating the cause, and we will provide updates as more information becomes available.
Components affected
Intapp, Inc. DealCloud Data Connector EU1 - Sandbox Intapp, Inc. DealCloud Data Connector EU1
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/23/2025 05:04PM

The issue has been resolved. All services are operating as normal.

INVESTIGATING 12 days ago - at 04/23/2025 03:51PM

We are currently experiencing a service degradation of the Signature Extraction Service affecting our DealCloud solution in the EU region.
Clients may experience limited to no new data in DQA grids, but users can process data that is already there (create new / update existing contacts, etc).

Our team is actively investigating the cause, and we will provide updates as more information becomes available.

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