Degradation of Service - DealCloud Production

This incident has been resolved.

We are observing gradual service recovery and continue to monitor the system closely.

At this time, service appears to be stabilizing, though some intermittent issues may still occur. A fix has been implemented and the team is actively monitoring results to confirm sustained recovery.

We will share another update as monitoring continues.

A fix has been implemented and we are monitoring the results.

We have identified the cause and are actively working on a resolution. The fix requires additional time to implement and validate to ensure a complete recovery. We appreciate your patience as we work through this, and we will provide our next update in the early hours of tomorrow, or sooner if there is significant progress to share.

We are continuing to investigate the degradation of service impacting the DealCloud platform.

We are continuing to investigate the degradation of service impacting the DealCloud platform. Updates will be provided once they become available.

The server restart has been completed successfully, and the DealCloud platform is back online. We are actively monitoring the environment to ensure all services remain stable and performing as expected.

We have identified the issue and determined that a server restart is required to restore service. The restart will result in a brief period of downtime for the DealCloud platform.

We will provide another update once the server restart has been completed and service has been restored.

We are currently experiencing a degradation of service. We are actively investigating this issue and will provide updates once they become available.