04-03-2026 - intelliflo office system performance

We have continued to monitor overall system performance closely, and we are pleased to confirm that performance remains stable at this time.

📧 Outlook Integration
Our investigation into the disruption affecting the older Outlook integration remains ongoing. Some customers may still experience intermittent issues with email and/or calendar synchronisation. We understand the inconvenience this causes, and our teams are continuing to prioritise this work to restore full functionality as soon as possible.

⚙️ Impacted Workflows (04 March 2026)
Our teams are actively working to retrigger all affected tasks and workflows to ensure they complete as expected. This remains a top priority, and we are closely monitoring progress.

We appreciate your patience and understanding while we work to bring these services back to normal operation. Further updates will be shared as soon as more information becomes available.

We have been monitoring system performance throughout today and I am happy to confirm that overall performance has remained stable.

📧 Impact on Outlook Integration

Our investigation into the issue affecting the older Outlook integration is still ongoing. Some customers may continue to experience temporary disruption to email and/or calendar sync while we work to resolve this.

We understand the inconvenience this may cause and sincerely appreciate your continued patience. We’ll share further updates as soon as we have more information.

⚙️ Affected Workflows (04 Mar 2026)

Our team continues to actively work to retrigger the impacted workflow tasks to ensure they complete as expected. We’re continuing to monitor the situation closely and will share additional updates as soon as more information is available.

We wanted to keep you in the loop with the latest update on the performance issues some of you have been experiencing.

🔍 What's happening?

We've identified that our legacy Outlook integration may have been generating an unusually high volume of background requests to our systems, which we believe has been contributing to the performance issues. To protect our platform while we investigate further, we've temporarily blocked these requests as a precautionary measure.

Please note: We're still confirming this as the root cause and will continue to share updates as our investigation progresses.

📧 Impact on Outlook Integration

If you use the older Outlook integration, you may notice some disruption to your email and/or calendar sync while this temporary block is in place. We're sorry for any inconvenience this causes and truly appreciate your patience.

⚙️ Affected Workflows (04 Mar 2026)

As a result of yesterday's performance issues, a number of automated workflow tasks were unfortunately interrupted and did not complete as expected. Our team is actively working to retrigger these tasks.


💪 What we're doing

Our technical teams are working hard to get to the bottom of this. Here's what's underway:
• Ongoing investigation into the root cause
• Retriggering all affected workflow tasks from 04 Mar 2026
• Continued monitoring of system performance

We'll share another update as soon as we have more information. Thank you for your understanding and continued patience.

We are currently continuing to review and monitor the situation. Our team remains actively engaged and will provide a further update as soon as more information becomes available.

We will also be carrying out further checks into the morning to ensure we have full visibility of the situation and can provide timely updates.

We appreciate your patience and understanding.

We have been alerted to degraded performance within intelliflo office. This is currently being investigated as a priority by our development team.

It has also been observed that the performance issues are being seen in Activity, Organiser and Diary sections. Which may result in System Errors and a delay to workflow tasks being created.

Sorry for the inconvenience, but rest assured - we're on it, and we'll let you know as soon as the issue is identified. Thanks for your patience.

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