OneAPI and Insights Events (RabbitMQ) issues

This incident has been resolved.

The incident has been resolved.

A fix to minimize latencies of the speeding-events has been implemented and we are monitoring the results.
Further measures are discussed with the external provider.

We have seen an improvement but the processing is not yet back to normal levels. We are working on the issue with the relevant teams and will provide further updates here.

The error has been fixed, pending data is still being processed, which will take about 30 minutes.

We are in contact with the external provider of the service that is causing the delays and are working together to find a solution.

It only affects speeding events, the normal customer journey is NOT affected.

We are currently experiencing issues with our OneAPI and Insights Events Message Queue. Our emergency standby staff is investigating. We’ll post an update with details and scope of the incident as soon as possible.