Outage in ion interactive
Service Disruption: Ongoing AWS Outage
Resolved MajorIncident Report
We are currently experiencing service disruption impacting ION due to an ongoing AWS outage.
This directly affects platform functions, including login, the Data API, notifications, reports, and insights. While the ION consoles and experiences remain running normally, users who are already logged in can encounter errors when attempting to use any of the impacted internal services.
Our team is actively monitoring the situation and will share another update immediately upon restoration or when new information is available. Thank you for your patience and our sincerest apologies for the inconvenience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/20/2025 06:46PM
The ION login system has been fully restored.
Access to the platform, including login, Data API, notifications, reports, and insights, is now operating normally.
We’ll continue to monitor performance closely, but you can resume using ION as usual.
Thank you for your patience while the AWS outage was being resolved.
MONITORING
4 months ago - at 10/20/2025 02:19PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 months ago - at 10/20/2025 01:14PM
We are currently experiencing service disruption impacting ION due to an ongoing AWS outage.
This directly affects platform functions, including login, the Data API, notifications, reports, and insights. While the ION consoles and experiences remain running normally, users who are already logged in can encounter errors when attempting to use any of the impacted internal services.
Our team is actively monitoring the situation and will share another update immediately upon restoration or when new information is available. Thank you for your patience and our sincerest apologies for the inconvenience.
Latest ion interactive outages
Degraded Performance on a Single Server Impacting Some Consoles - about 2 months ago
Chat offline - over 1 year ago
Console Login Situation - over 3 years ago
Creative Studio Situation - over 3 years ago
Temporary Server Behavior - over 3 years ago
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