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This incident has been resolved.
We are investigating a partial outage affecting a subset of our North America ISP and Datacenter proxy ranges. Affected customers may be unable to connect to proxies hosted on one of our US servers.
Workaround: affected customers can be issued a replacement proxy on a different server for immediate restoration of service. Please contact our support team and we will provision a replacement right away.
Because this is a server-level outage dependent on our upstream provider, full restoration may take an extended period - potentially more than 12 hours. We will share further updates as we learn more.
We apologize for the inconvenience.
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