Outage in IPVanish

Login Failure

Resolved Minor
October 20, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating reports of login failures. Affected customers may encounter errors when attempting to log in to the app or the customer portal, as well as difficulties when trying to reset their passwords.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 12:31PM

We have received no further reports of this issue.

MONITORING 3 days ago - at 10/20/2025 09:45AM

The fix has been deployed and the issue should now be resolved. We will continue to monitor for further reports. If you are still experiencing the issue right now, please contact support.

INVESTIGATING 3 days ago - at 10/20/2025 09:03AM

We are currently investigating reports of login failures. Affected customers may encounter errors when attempting to log in to the app or the customer portal, as well as difficulties when trying to reset their passwords.

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