Outage in Ironclad

Issues with Salesforce Integration Automatic Sync functionality

Resolved Major
February 06, 2025 - Started 16 days ago - Lasted about 19 hours
Official incident page

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Outage Details

We have received multiple reports of issues with the Automatic Sync functionality when pulling data from Ironclad into Salesforce. We are actively investigating and working on a fix.
Latest Updates ( sorted recent to last )
MONITORING 16 days ago - at 02/07/2025 12:33AM

We have deployed and verified a fix to Production and are continuing to monitor the incident.

IDENTIFIED 16 days ago - at 02/07/2025 12:25AM

We have found a delay in running automatic sync updates using apex actions in Salesforce from noon Pacific Time on Wednesday until this evening. We are working to re-run the jobs over the next 24 hours.

IDENTIFIED 16 days ago - at 02/06/2025 10:36PM

We have identified a fix and are working on the proper verification before deploying.

IDENTIFIED 16 days ago - at 02/06/2025 09:25PM

We have received multiple reports of issues with the Automatic Sync functionality when pulling data from Ironclad into Salesforce. We are actively investigating and working on a fix.

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