Outage in IronTree
Internet Upstream Disruption
Resolved MajorIncident Report
We are currently investigating a partial outage affecting one of our internet upstream providers. As a precautionary measure, the impacted line has been temporarily taken offline and all traffic is being routed through our secondary line, which is stable and performing normally.
There should be no impact on your ability to access your systems. We are actively engaging with our provider to determine the cause and timeline for resolution.
If you are experiencing any connectivity issues, please contact our support team at support@metrofilecloud.com and a technician will assist you.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 05/06/2026 10:42AM
Vodacom performed a firmware upgrade on their ASR routers, which resulted in approximately 40 minutes of downtime on our BGP link.
Our redundant link remained fully operational during this period, ensuring service continuity with no impact to connectivity.
INVESTIGATING
20 days ago - at 05/05/2026 10:27PM
We are currently investigating a partial outage affecting one of our internet upstream providers. As a precautionary measure, the impacted line has been temporarily taken offline and all traffic is being routed through our secondary line, which is stable and performing normally.
There should be no impact on your ability to access your systems. We are actively engaging with our provider to determine the cause and timeline for resolution.
If you are experiencing any connectivity issues, please contact our support team at support@metrofilecloud.com and a technician will assist you.
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