Internet Intermittent connectivity

Continuous testing has confirmed that the affected line is now stable and performing as expected. Services have been restored and are operating normally.

An incident report will be made available once it has been received from the vendor.

Thank you for your patience and understanding during this incident.

For additional information or assistance, please contact support@metrofilecloud.com

Testing has confirmed that the affected line is now stable and performing as expected. We will continue to monitor connectivity through the night for any further issues.

We have been notified by our ISP that the fault affecting clients routing through certain Internet Service Providers in Cape Town has been resolved. Traffic on the affected line has been rerouted, and the line has been re-enabled. We are currently monitoring and testing connections.

We are currently investigating reports of intermittent internet connectivity issues again affecting some services.

As part of our troubleshooting process, we will be temporarily shutting down our Liquid Internet line again while we work with our provider to identify and resolve the issue.

We apologize for the impact this may have on business operations. Our team is actively working to restore full stability as quickly as possible.

For additional information or assistance, Please contact support@metrofilecloud.com if you require additional information.

Our initial testing shows that the line has been restored and it is routing correctly. We will continue to monitor.

If you are experiencing disconnects with your vpn or internet connection to our environment, please contact our support at your earliest convenience.

We will feedback with more info on the fault, once recieved by our vendor.

We have been advised that the connectivity issue has been resolved, we will be testing the line shortly and will provide updates once we have more information.

We are investigating reports of internet connectivity intermittent issues. We will be shutting down our Liquid Internet line temporarily while we troubleshoot with our provider.

We apologize for this affect on business operations and we are actively troubleshooting the issue.

Please contact support@metrofilecloud.com if you require additional information.