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Outage in iSAMS

iSAMS Idenity Portal

Resolved Major
May 10, 2026 - Started 14 days ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Customers, We are aware of an issue affecting our Identity Portal and are treating this as an urgent priority. Should you be unable to access the portal and require a support please email helpdesk@isams.com - Note this issue is also impacting our iSAMS support team who are unable to access our support system therefore any queries will be addressed when access is restored. Please accept our apologies for any inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/10/2026 02:06PM

Dear customers,
This issue has now been fully resolved.

INVESTIGATING 14 days ago - at 05/10/2026 01:35PM

Dear customers,
We have resolved the issues affecting our Identity Portal, and our Support Guidance area is now available again.
We are, however, continuing to experience an issue with our Zendesk support system. As a result, we are currently unable to accept phone calls, live chats, or review support tickets. This is being treated as a critical priority, and we will provide further updates as soon as more information is available.
Please accept our sincere apologies for any inconvenience caused, and thank you for your patience while we work to resolve this.

INVESTIGATING 14 days ago - at 05/10/2026 09:07AM

Dear Customers,
We are aware of an issue affecting our Identity Portal and are treating this as an urgent priority.
Should you be unable to access the portal and require a support please email helpdesk@isams.com - Note this issue is also impacting our iSAMS support team who are unable to access our support system therefore any queries will be addressed when access is restored.
Please accept our apologies for any inconvenience.

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