Outage in iSAMS

Pupil and Parent Cloud Portals - Degraded Performance - 13/08/2026

Resolved Major

August 13, 2026 - Started 14 days ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Customers, We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 08/13/2026 08:51AM

Dear Customers,

A fix was deployed and this issue is now resolved.

We apologise for any inconvenience caused.

IDENTIFIED 14 days ago - at 08/13/2026 08:23AM

Dear Customers,

The issue with the portals has been identified and a fix is currently being implemented by our Portals team as a priority.

We will continue to provide updates via the Service Status page.

INVESTIGATING 14 days ago - at 08/13/2026 07:58AM

Dear Customers,

We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency.

We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.

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iSAMS Outage 30/06/2026 - about 2 months ago

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