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Outage in ISI

MS Teams and Webex Data Collection Errors

Resolved Minor
March 23, 2026 - Started about 1 month ago - Lasted 2 days
Official incident page

Incident Report

An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
Components affected
ISI Cisco Webex ISI Microsoft Teams

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/25/2026 02:41PM

Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.

IDENTIFIED about 1 month ago - at 03/24/2026 02:55PM

Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.

INVESTIGATING about 1 month ago - at 03/23/2026 04:17PM

We are now troubleshooting intermediate delays in both MS Teams and Webex processing.

MONITORING about 1 month ago - at 03/23/2026 03:20PM

An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.

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