Outage in ISI
MS Teams and Webex Data Collection Errors
Resolved MinorIncident Report
An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 03/25/2026 02:41PM
Missing MS Teams data from the 22nd (Sunday) been collected and processed. Thank you for your patience during this issue.
IDENTIFIED
1 day ago - at 03/24/2026 02:55PM
Delays in processing for both MS Teams and Webex have been resolved. We are currently working on a solution to recover missing MS Teams call records from the weekend.
INVESTIGATING
2 days ago - at 03/23/2026 04:17PM
We are now troubleshooting intermediate delays in both MS Teams and Webex processing.
MONITORING
2 days ago - at 03/23/2026 03:20PM
An issue with MS Teams data collection from 9:47AM to 10:07PM (CDT) on March 22nd was identified and resolved. We are performing root a cause analysis, and will provide additional details on the gap in CDR as it becomes available.
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