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Outage in ISI

CUCM Directory Import Issue

Resolved Minor
April 02, 2026 - Started about 11 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue after the recent update to Cloud Connect (v2.0.47070.26090), which is affecting CUCM Directory Imports. A Linkage error is preventing the isvCLoudConnect service from starting successfully. Our Engineering Team is currently working on a solution to this. Thank you for you patience.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 04/02/2026 09:42PM

Restarting the server has been confirmed to be a working resolution. Please restart your server running the Cloud Connect software if you are experiencing issues with your scheduled CUCM Directory Imports. Our Support Team will also be reaching out to those directly affected shortly, if we've not already communicated with you.

IDENTIFIED about 9 hours ago - at 04/02/2026 04:49PM

The problem has been identified. Please restart your Cloud Connect server as a resolution, if you are experiencing this issue. A root cause is still being investigated.

INVESTIGATING about 11 hours ago - at 04/02/2026 03:30PM

We are currently investigating an issue after the recent update to Cloud Connect (v2.0.47070.26090), which is affecting CUCM Directory Imports. A Linkage error is preventing the isvCLoudConnect service from starting successfully. Our Engineering Team is currently working on a solution to this. Thank you for you patience.

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