Outage in Island
Secure Viewer Issue
Resolved MajorIncident Report
Summary AI Generated
The Island Secure Viewer service experienced a major incident where users encountered "Connection is lost — you can still view the document" errors, preventing normal document viewing functionality. The issue affected the Secure Viewer component for approximately 1.1 hours while the engineering team investigated and implemented a fix. Full functionality was restored and the incident was resolved.
We have identified the issue affecting Secure Viewer where users may see the error: “Connection is lost — you can still view the document.”
Our team is actively investigating the root cause and working toward a resolution. We will continue to provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 05/04/2026 07:01AM
The issue affecting Secure Viewer has been resolved, and full functionality has been restored.
INVESTIGATING
20 days ago - at 05/04/2026 06:50AM
The issue affecting Secure Viewer has not yet been resolved. Our team is actively working on implementing a fix and will provide updates as progress is made.
INVESTIGATING
20 days ago - at 05/04/2026 06:29AM
The issue affecting Secure Viewer has been identified, and our team is actively working on a fix.
We will share further updates as progress is made. Thank you for your patience.
INVESTIGATING
20 days ago - at 05/04/2026 06:21AM
We are continuing to investigate the issue affecting Secure Viewer. Our team remains actively engaged and working toward a resolution.
We will provide further updates as soon as more information is available. Thank you for your continued patience.
INVESTIGATING
20 days ago - at 05/04/2026 05:59AM
We have identified the issue affecting Secure Viewer where users may see the error: “Connection is lost — you can still view the document.”
Our team is actively investigating the root cause and working toward a resolution. We will continue to provide updates as more information becomes available.
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