Outage in Island
Secure Viewer Issue
Resolved MinorIncident Report
Summary AI Generated
The Island Secure Viewer service experienced an issue where users encountered "Connection is lost — you can still view the document" error messages. The incident affected users' ability to properly connect to the Secure Viewer, though document viewing remained partially functional. The issue was resolved after 17 minutes with full functionality restored.
We have identified the issue affecting Secure Viewer where users may see the error: “Connection is lost — you can still view the document.”
Our team is actively investigating the root cause and working toward a resolution. We will continue to provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 05/05/2026 12:07PM
The issue affecting Secure Viewer has been resolved, and full functionality has been restored.
INVESTIGATING
19 days ago - at 05/05/2026 11:55AM
We have identified the issue affecting Secure Viewer where users may see the error: “Connection is lost — you can still view the document.”
Our team is actively investigating the root cause and working toward a resolution. We will continue to provide updates as more information becomes available.
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