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Outage in University of Nebraska

Windstream Internet down

Resolved Major
July 11, 2025 - Started 10 months ago - Lasted 3 days
Official incident page

Incident Report

Windstream Internet is down as of Jul 10 22:50 CT. The vendor has been engaged and they are investigating. All traffic has failed over to redundant links. Questions 402-472-3970 or support@nebraska.edu

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/14/2025 02:55PM

Windstream worked through a number of issues that affected this circuit causing it to bounce multiple times last night from 20:38 to 22:49, and again this morning from 01:55 to 02:01. They completed all repairs and were hands off by 04:33 am CT today; the circuit has been up and clean since then.

MONITORING 10 months ago - at 07/13/2025 07:00AM

Circuit came up at Jul 12 21:30, Windstream has not completed all repairs to their backbone and it is possible this could go back down again.

IDENTIFIED 10 months ago - at 07/12/2025 07:14PM

Windstream is working on two separate points of fiber damage in Iowa now. No time of restoral has been given.

IDENTIFIED 10 months ago - at 07/12/2025 05:52PM

Windstream is continuing to work on repairs, no time to restoral has been given.

IDENTIFIED 10 months ago - at 07/12/2025 02:58PM

Windstream has worked throughout the night and morning on this outage. They have repaired some damage in Omaha but they've identified further damage in Iowa and are waiting for additional people to assist in repairs. No time to restoral is available at this time.

IDENTIFIED 10 months ago - at 07/11/2025 08:43PM

Windstream has placed a replacement cable and is continuing to enact repairs. No time to restoral has been given.

IDENTIFIED 10 months ago - at 07/11/2025 03:35PM

Windstream has confirmed that this is due to a fiber cut that was related to storm damage. Their construction teams were on site before 5am this morning, however they do not have an estimated time to restoral.

INVESTIGATING 10 months ago - at 07/11/2025 02:55PM

This issue was escalated with the carrier at 9:18am CT, they are continuing to investigate. No time to restoral has been given.

INVESTIGATING 10 months ago - at 07/11/2025 01:14PM

Windstream Internet is down as of Jul 10 22:50 CT. The vendor has been engaged and they are investigating. All traffic has failed over to redundant links.
Questions 402-472-3970 or support@nebraska.edu

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