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Outage in itslearning

Email Delivery issues to Microsoft recipients

Resolved Minor
September 04, 2026 - Started 9 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware that some customers may experience delays when sending and receiving emails to and from Microsoft recipients. This is due to a delivery issue on Microsoft's end, specifically Exchange Online Protection throttling and server busy errors. This is not an issue on our platform. This issue affects the receipt of authentication codes, among other things. We are actively monitoring the situation and will provide updates as more information becomes available.
Components affected
itslearning

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 09/04/2026 01:06PM

The problem appears to have been resolved and the mail queues are decreasing. We will continue to monitor the situation.

MONITORING 9 days ago - at 09/04/2026 12:39PM

We continue to follow up the email delivery delays affecting some customers.

MONITORING 9 days ago - at 09/04/2026 11:10AM

We are continuing to monitor this issue and will provide updates as more information becomes available from Microsoft.

MONITORING 9 days ago - at 09/04/2026 11:06AM

We are aware that some customers may experience delays when sending and receiving emails to and from Microsoft recipients. This is due to a delivery issue on Microsoft's end, specifically Exchange Online Protection throttling and server busy errors. This is not an issue on our platform.

This issue affects the receipt of authentication codes, among other things.

We are actively monitoring the situation and will provide updates as more information becomes available.

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