Outage in Ivanti Cloud
NVZ Prod - Performance Degradation - delays with Escalation Queue Processing
Resolved MinorIncident Report
Summary AI Generated
Ivanti Cloud experienced performance degradation in the NVZ production environment that caused delays in escalation queue processing, affecting the Service Manager and Asset Manager components. The technical team identified the root cause and implemented a fix after 5.2 hours of investigation and troubleshooting. The incident was fully resolved with normal escalation processing performance restored.
We are currently aware of an issue causing slower performance for escalations within the NVZ PRD landscape. Our technical team is actively investigating and working to resolve this as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience while we work to restore normal service. We will keep you updated as soon as we have more information.
If you have any immediate concerns or require assistance, please do not hesitate to reach out to our support team.
Components affected
Ivanti Cloud Service Manager / Asset Manager (NVZ)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/28/2026 10:06PM
This incident has been resolved.
IDENTIFIED
1 day ago - at 04/28/2026 08:39PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 04/28/2026 08:04PM
We continue to see delays with Escalation Queue Processing and are actively investigating. We will continue to provide updates here.
INVESTIGATING
1 day ago - at 04/28/2026 07:02PM
We continue to see delays with Escalation Queue Processing and are actively investigating. We will continue to provide updates here.
INVESTIGATING
1 day ago - at 04/28/2026 06:01PM
We continue to see delays with Escalation Queue Processing and are actively investigating. We will continue to provide updates here.
INVESTIGATING
1 day ago - at 04/28/2026 04:59PM
We are currently aware of an issue causing slower performance for escalations within the NVZ PRD landscape. Our technical team is actively investigating and working to resolve this as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience while we work to restore normal service. We will keep you updated as soon as we have more information.
If you have any immediate concerns or require assistance, please do not hesitate to reach out to our support team.
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