Outage in Ivanti Cloud
IAZ PRD Errors - The Upstream connect error or disconnect, reset before headers reset reason overflow
Resolved MajorIncident Report
Summary AI Generated
Ivanti Cloud's Service Manager and Asset Manager (IAZ) production environment experienced connection errors for approximately 4.8 hours, with tenants receiving upstream connect/disconnect errors when attempting to access the application. Some users reported intermittent connectivity, with partial access restored for certain customers before full resolution. The issue self-resolved without a direct fix applied, and an RCA is pending publication on the Ivanti Hub.
IAZ PRD tenants are returning this error message when using the application. We are actively investigating this and will provide an update once we have more information.
Components affected
Ivanti Cloud Service Manager / Asset Manager (IAZ)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/24/2026 05:46PM
This incident is now resolved. RCA information will be posted to https://hub.ivanti.com/s/article/IAZ-PRD-Landscape-Incident-Report once it is completed.
MONITORING
13 days ago - at 09/24/2026 01:37PM
Service has been restored, and affected customers are once again able to access the IAZ PRD environment. The issue appears to have self-resolved, and we are not currently observing any ongoing impact. Our teams are continuing to investigate the underlying cause and will provide additional updates as more information becomes available.
INVESTIGATING
13 days ago - at 09/24/2026 01:04PM
We have received reports that some users are experiencing connection issues when accessing the IAZ PRD landscape. We have also received confirmation that some customers who were initially unable to connect have subsequently been able to access the service after a short period of time. Our teams are currently investigating the issue and will provide further updates as more information becomes available.
INVESTIGATING
13 days ago - at 09/24/2026 01:03PM
IAZ PRD tenants are returning this error message when using the application. We are actively investigating this and will provide an update once we have more information.
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