Outage in Jama Software

Login errors reported for some customers using SSL SAML.

Resolved Minor
January 18, 2023 - Started almost 2 years ago - Lasted 26 minutes
Official incident page

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Outage Details

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issue and is investigating further. If you have already worked with Jama Software Support to migrate authentication to Auth0, or if you are not using SSO SAML to log into Jama Connect, you should not expect any interruption in service. We will keep this site up-to-date with the latest information. We apologize for this interruption
Components affected
Jama Software SSO - SAML
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/18/2023 06:14PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/18/2023 06:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 01/18/2023 06:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 01/18/2023 05:51PM

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issue and is investigating further.

If you have already worked with Jama Software Support to migrate authentication to Auth0, or if you are not using SSO SAML to log into Jama Connect, you should not expect any interruption in service.

We will keep this site up-to-date with the latest information. We apologize for this interruption

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