Outage in Jama Software

Login errors reported for some customers using SSO SAML

Resolved Minor
May 02, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issue and is investigating further. If you are not using SSO SAML to log into Jama Connect, you should not expect any interruption in service. We will keep this site up-to-date with the latest information. We apologize for this interruption
Components affected
Jama Software SSO - SAML Jama Software SSO - SAML
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/02/2023 10:15PM

This incident has been resolved.

MONITORING almost 2 years ago - at 05/02/2023 09:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 05/02/2023 09:46PM

We've identified a possible workaround and working to restore SAML service

INVESTIGATING almost 2 years ago - at 05/02/2023 09:37PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/02/2023 09:19PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/02/2023 08:52PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/02/2023 08:10PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/02/2023 07:49PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/02/2023 07:37PM

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issue and is investigating further.

If you are not using SSO SAML to log into Jama Connect, you should not expect any interruption in service.

We will keep this site up-to-date with the latest information. We apologize for this interruption

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