Outage in Jamf

Jamf School Upload Functionality

Resolved Major

October 21, 2026 - Started 12 days ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Jamf School experienced an 11-hour major outage affecting upload functionality across all regions (AP, EU, US), rendering several services unavailable including user data imports, device placeholder uploads, photo uploads, support ticket attachments, and the Title Editor. Jamf engineering investigated and implemented a fix, with Title Editor restored partway through the incident before full service recovery. The incident was fully resolved after monitoring confirmed all services were restored.

We are working on a fix for an issue affecting Jamf School upload functionality. In the meantime, upload services, including but not necessarily limited to the following are currently unavailable: - Importing User Data - Uploading device placeholders - Uploading photos - Attachments in support tickets - Title Editor We will provide an update when we have new information. We apologize for the inconvenience.

Components affected

Jamf ap-northeast-1: School Jamf eu-central-1: School Jamf us-east-1: School

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 10/21/2026 07:11PM

This incident has been resolved.

MONITORING 11 days ago - at 10/21/2026 06:13PM

A fix has been implemented to restore all services and we are monitoring the results.

IDENTIFIED 11 days ago - at 10/21/2026 05:56PM

Title Editor functionality has been restored. Jamf engineering continues to investigate the remaining impacted service.

IDENTIFIED 12 days ago - at 10/21/2026 04:07PM

Jamf School remains operational. Jamf engineering is actively investigating the upload functionality and will provide updates as they become available.

IDENTIFIED 12 days ago - at 10/21/2026 09:20AM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 10/21/2026 08:07AM

We are working on a fix for an issue affecting Jamf School upload functionality. In the meantime, upload services, including but not necessarily limited to the following are currently unavailable:

- Importing User Data
- Uploading device placeholders
- Uploading photos
- Attachments in support tickets
- Title Editor

We will provide an update when we have new information. We apologize for the inconvenience.

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