Application Performance Degradation

This incident has been resolved.

Incident Duration: June 8, 2026, 3:18 PM ET – June 9, 2026, 9:30 AM ET
Service recovery began ~9:30 AM ET; full resolution confirmed and posted ~10:30 AM ET after a period of monitoring.)
Impact Summary: During this window, some users may have experienced errors or been unable to access parts of the application.
Cause: An internal issue affected a system that supports billing and subscription information. Because this system is used across the product, the disruption led to elevated errors and degraded access throughout the application.  
Mitigation: The issue has been resolved and service has returned to normal. We are putting additional safeguards in place and do not expect it to recur. A full root cause analysis will be posted within 7–10 business days.

An RCA will be provided within 7-10 business days if applicable.

We have put in place a fix and are seeing initial positive recovery, we will continue monitoring to insure this incident is fully resolved.

We are currently investigating ongoing service degradation affecting the JazzHR platform. Customers may experience intermittent 500 Internal Server Errors, slow application performance, API instability, and issues loading billing-related profile information.

Our engineers have identified the problem and are working towards a resolution.

We will provide a status update by 11 am ET.