LinkedIn Job Distribution

This incident has been resolved.

Incident Duration: June 5 - June 12
Impact Summary: Some jobs for some customers may fail to publish correctly to LinkedIn.
Cause: LinkedIn has updated their preferred method of job data ingestion for job posting and there were some data conflicts caused by referencing the older method at the same time as the updated method.
Mitigation: Validated integration code and system behavior to insure all publishing attempts go through the updated preferred method from LinkedIn at all times.

An RCA will be provided within 7-10 business days if applicable.

We have implemented a correction for this issue where publishing jobs from JazzHR to LinkedIn was intermittently failing. We have reviewed the examples we had and are monitoring posting error rates, we believe all jobs will not publish as expected. We will continue to monitor over the weekend.

Next update: Monday June 15.

We have identified the most likely cause of the ongoing issues with Jobs not successfully posting to LinkedIn and our engineering team is working with LinkedIn to correct the issues as soon as possible.

Further updates will be provided by tomorrow or soon if more information becomes available.

We are continuing to investigate this issue.

We are continuing to investigate this issue, we have confirmed that most Job Publishing actions with LinkedIn are completing successfully and reviewing this with LinkedIn.

If none of your jobs are publishing to LinkedIn at all, please first visit the Account Information Page and verify your LinkedIn Company ID is correctly set there. Help Center guide at https://help.jazzhr.com/s/article/Mapping-your-LinkedIn-Company-ID

Investigating — We have identified that some JazzHR customers are experiencing issues with jobs not posting to LinkedIn through the automated job syndication integration. Jobs submitted through the integration may not be appearing on LinkedIn as expected.

Our Engineering team is actively investigating the issue in coordination with LinkedIn. We are working to confirm the full scope of jobs that are not posted as expected and reprocess any postings we can correct directly. In the meantime, it is possible to post a link to a job directly through LinkedIn as a temporary workaround.