Outage in Jenzabar
Edge Router Memory Issue - HA Failover Planned 11am EST
Resolved MinorIncident Report
Cloud Infrastructure engineers have been closely monitoring a router's health in our North America East IBM data center region. Currently there are no known outages, but due to growing concerns for this particular router, we will be performing a failover to a secondary unit so that further troubleshooting and corrective actions can be taken before the situation worsens.
Failover Scheduled
When: September 22nd @ 11:45am EST
Duration: 0-20 seconds
What to expect: at most, a very brief interruption of public traffic could be expected. Internal systems will remain connected to one another during this process.
This issue does not affect our other Data Center locations.
We apologize for any inconvenience.
Cloud Infrastructure
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 09/22/2025 05:13PM
The failover took place at 11:45am EST as planned, with any potential disruption right at 11:46:19am EST.
We thank you for your patience during this procedure - all systems are operating normally at this time.
-Cloud Infrastructure
IDENTIFIED
5 months ago - at 09/22/2025 03:30PM
Cloud Infrastructure engineers have been closely monitoring a router's health in our North America East IBM data center region. Currently there are no known outages, but due to growing concerns for this particular router, we will be performing a failover to a secondary unit so that further troubleshooting and corrective actions can be taken before the situation worsens.
Failover Scheduled
When: September 22nd @ 11:45am EST
Duration: 0-20 seconds
What to expect: at most, a very brief interruption of public traffic could be expected. Internal systems will remain connected to one another during this process.
This issue does not affect our other Data Center locations.
We apologize for any inconvenience.
Cloud Infrastructure
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