Outage in Jenzabar

Dallas VPN Edge Node Memory Issues

Resolved Minor

September 18, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

Jenzabar's Cloud Infrastructure team has identified a memory issue on 2 of the edge nodes within the firewall/VPN cluster in our Dallas location. In order to correct this issue, services will be transitioned to other edge nodes within the cluster at 12:00pm EST. This will cause a brief VPN outage (1-5 seconds) for customers currently running on either of these two edge nodes. We apologize for the inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/18/2025 07:02PM

The maintenance performed at noon EST today has corrected the issue.

MONITORING 5 months ago - at 09/18/2025 04:18PM

The maintenance has been performed and we believe the issues to be resolved at this time. We are continuing to monitor resources on our side and will close out this incident accordingly. Thank you for your patience during this process!

IDENTIFIED 5 months ago - at 09/18/2025 03:56PM

Jenzabar's Cloud Infrastructure team has identified a memory issue on 2 of the edge nodes within the firewall/VPN cluster in our Dallas location. In order to correct this issue, services will be transitioned to other edge nodes within the cluster at 12:00pm EST.

This will cause a brief VPN outage (1-5 seconds) for customers currently running on either of these two edge nodes. We apologize for the inconvenience.

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