Outage in Jexo

Foxly unresponsive issues

Resolved Major
July 20, 2021 - Started over 4 years ago
Official incident page

Incident Report

Foxly is unresponsive and constantly loading for most users. This was caused by a release deployed yesterday. Due to faulty code the side effect has been gradually building up to the tipping point and resulted in the app starting to crash and not respond today at 6AM BST

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Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 07/21/2021 07:32AM

We've been monitoring the performance after providing a fix and can now confirm, that the issue is resolved.

MONITORING over 4 years ago - at 07/20/2021 02:59PM

We have deployed a fix and now Automation for Jira changes do reflect in the app. Application is back to normal operation. We will keep on monitoring the performance.

MONITORING over 4 years ago - at 07/20/2021 08:50AM

The crash was fixed however currently Automation for Jira changes do not reflect in the app. We're working on a fix for it.

MONITORING over 4 years ago - at 07/20/2021 07:14AM

A fix has been deployed and the application is back up and running. We are monitoring.

IDENTIFIED over 4 years ago - at 07/20/2021 05:53AM

We identified the issue, applied a fix and currently deploying to production

INVESTIGATING over 4 years ago - at 07/20/2021 05:52AM

Foxly is unresponsive and constantly loading for most users. This was caused by a release deployed yesterday. Due to faulty code the side effect has been gradually building up to the tipping point and resulted in the app starting to crash and not respond today at 6AM BST

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